Data Mining
Humanizing Data with AI
AI turned our customer data into human stories—revealing pain, intent, and emotion we never saw. Now we don’t just analyze data… we hear it.
AI turned our customer data into human stories—revealing pain, intent, and emotion we never saw. Now we don’t just analyze data… we hear it.
VehicleLyfe turns negative equity from a deal-killer into a loyalty play by tracking each customer’s equity position, timing outreach to when they can finally move, and connecting them to real payments that actually work for their budget so more trades and F&I opportunities stay in your store instead of dying on the desk.
With negative equity stranding loyal customers in their current loans, VehicleLyfe steps in as a proactive ownership guide that surfaces equity-building moments, protects F&I profit, and keeps payment-strapped drivers coming back to your dealership when they’re finally in a position to trade again.
In today’s automotive market, many loyal customers face negative equity, making it difficult to afford their next vehicle. VehicleLyfe addresses this by providing clear insights into their vehicle’s value and financial options. This approach helps dealerships assist customers and fosters long-term loyalty. Discover how VehicleLyfe transforms payment struggles into confident customers.
When negative equity derails F&I profits, VehicleLyfe uses real-time equity data and automated outreach to flag at-risk deals early, protect back-end gross, and keep payment-conscious customers in a position to say “yes” instead of walking away
High-turnover sales teams create “orphan” customers with no go-to contact, and VehicleLyfe solves it by automatically reassigning and nurturing those relationships so every owner feels supported, stays loyal, and comes back to your dealership instead of disappearing to the competition.
Service customers told us exactly what they wanted from their dealer, and VehicleLyfe was built from that data-driven feedback to turn one-and-done service visitors into loyal, repeat customers with automated, personalized engagement after every visit.
High-level stats Service Warranty Work Older cars in service F&I Sales These
Dealers have experienced a loss of customer retention and loyalty due to rising service costs. VehicleLyfe aims to help bring customers back with a wholistic approach to vehicle ownership.
Dealership loyalty rates are difficult for dealers to calculate without help. VehicleLyfe provides dealers with a monthly score and areas to pinpoint for customer retention in sales and service.
Dealer Tool Shifts One-Time Customers to Repeat VehicleLyfe’s automated platform generates quarterly
This post marks the start of a monthly publication of data pulled
Dealership insurance savings programs can be automated using VehicleLyfe to get in front of service customers and all past sold customers as well.
FRIKINtech Evolves to VehicleLyfe, Transforming Automotive Customer Engagement with Automated Concierge Platform
With Total Service Acquisition Control, you can consistently generate leads from your
This is for you if you have a service department at your
Who wants to go to an auction to compete for expensive used
I got started with Internet leads in 2001. Back then, you were
The dealership service drive isn’t just one of your best profit centers—it’s
Car salespeople rarely find value in talking to any customer who isn’t a floor-up. Asking them to make calls to equity or orphaned customers is difficult and unnecessary with automated solutions around that can do it for them.
There is one thing setting dealers apart from all other professions. It is a beast that pops up every few years and is inside every single person. And that beast is easily forgotten after the car is purchased. We are the crazy customer who makes dealers the way they are.
Utilize fresh email templates in your CRM for 2025. Designed for car dealers by former internet managers and eCommerce directors with decades of experience.
I made it up – gotta admit that. But I didn’t just
What is conquesting the service drive? Conquesting service refers to converting service
In the competitive landscape of automotive sales, dealerships often overlook a significant
SALESiQ has been a franchise dealership tool since its inception. And now
As the average age of cars on the road reaches 12.6 years,
What is attribution? The dictionary definition of attribution: noun the action of regarding
In 2024, the average amount customers paid for service was $515. However,
The Trade-In Timing Trend Recent data indicates that consumers who purchased a
Improving Customer Loyalty in Car Sales In the competitive landscape of car
Leads generated from our TRADEiQ tool have been answered by AI for
I had the best Used Car Manager when I first started selling
Vehicle Equity Trends: 2023 vs. 2024 Notably, while the average vehicle equity
Understanding a car buyer’s behavior is crucial for dealers. Many buyers begin
Current Trends in Service Costs and Vehicle Age Recent data indicates that
The Tech Tribune awarded FRIKINtech and other great Vermont tech companies “Best
The average DMS database size we see is around 21,000 customers. There
FRIKINtech’s SALESiQ has been a valuable lead follow-up mechanism on leads and
Dealers are coming off the luckiest time in dealership history. Those years
I was reading the latest CarDealershipGuy newsletter and became fixated on the
When it comes to property devastation, 2024 was brutal! We recently went
FRIKTIONLESS Technologies (FRIKINtech for short) entered the used vehicle acquisition and data/equity mining space
Since launching SERVICEiQ (now part of TRADEiQ) in late 2021, FRIKINtech has
Starting in July 2024, FRIKTIONLESS Technologies (FRIKINtech for short) will combine the
After a hacker group held CDK’s system hostage for ransom (what has
When the FTC originally introduced its new rules for how car payments
When the FTC announced its CARS rules, FRIKINtech was glad to see
FRIKINtech has completed the certification process in the Reynolds Certified Interface (RCI)
Marketing works when you hit the right customer at the right time
As of May 2023, vehicle repair prices had already jumped 23% over
retention | rəˈtenSHən | noun In the case of car dealers, retention is the measurement of
You can’t sell a car without an engaged shopper. Kris Cox (CEO of
The CARS rule’s approach by the FTC was announced on December 12th,
Bill Bertram, GSM of Reymore Chevrolet, was hosted by TradePending and FRIKINtech
To join EQUITYiQ and SERVICEiQ’s automated texting and emailing, mail solidifies the
People are going to get tired of the hassle of repairs and maintenance. A New car represents 3-5 years of trouble-free driving.
It is amazing what customers will do when they know something exists.
Acquire the used cars you want for your dealership using your own data. Target the right age and mileage vehicles from your loyal customers.
Texting customers in the car dealership service drive with offers to buy or trade their car unlocked three times more deals than mail and email. Get the white paper to see the data.
If you were ever wondering how people respond to automated offers to
FRIKINtech’s SERVICEiQ won the 2023 AWA Award for the unique automation never-before seen in data & equity mining
This article was published in Auto Remarketing Older Cars, More Inventory Woes
We brought SERVICEiQ (sends equity offers to service customers daily) to market
EQUITYiQ automatically mines for customers and releases burden from dealers to focus
Let the trumpets blow, and the drums start rolling… EQUITYiQ is in
Wall’s Ford had immediate results when implementing SERVICEiQ by FRIKINtech to automate equity offers to service customers.
“The partnership with FRIKINtech has been nothing but remarkable,” said Thomas Eggers,
Dealership customer loyalty in service dropped to 19.1% in the summer of 2022. Why is this so low?
Dealers lightly touch their service drive to retain those customers for sales. The opportunity to drive loyalty toward the sales department is bigger than most dealers know.
July 2022 Vehicle acquisitions were up from June using automated equity mining methods in the dealership service drive.
Attribution YOU care about on unique VINs and customer devices. Activity, Sold Deals, Trades sold, and acquired vehicles from the service drive.
Williston, VT April 25th, 2022 – FRIKINtech, Inc. today announced that it
Acquiring more used cars with automation out of the dealership service drive to creates great efficiency.
It takes more than mail and a sales database to properly equity mine. It also requires the service drive, automation, and interactive technology for the customer.
SERVICEiQ press release details how equity mining has been changed by FRIKINtech. Targeting the service drive of the car dealership with automated loan or lease equity offers drives stronger results for car dealers.
There are 5 ways for car dealers to mine the service drive for customers with equity in their current vehicle. This guide shows how to equity mine the service drive.
How many calculators are on dealership websites? When the customer is presented with multiple payments friction begins.
Why stop at still images when you can feature your new and
Any dealer who says they don’t cherry pick through their leads to
For over a decade, the Automotive Website Awards have been a benchmark
Integration with DealerPolicy’s New FastPass API Delivers Customer Savings Opportunities and Additional
“There are two people who, on the day I met them, shared
While many car dealers have settled into the “new normal” (a phrase
Rick Gibbs named chairman of the board at FRIKINtech, Inc., effective July
In 2001, I was handed the reigns to my dealer group’s website.
For Part Two (part one here), we must first acknowledge that car
In 2014 one of my Dealer.com coworkers had an idea to put a “Buy
As hard-hitting COVID-19 was on the world it did not cripple online
CRM systems are not doing themselves many favors with their lack of
Originally posted on DealerRefresh If you ask your Internet leads for a
Our manufacturers and vendors can answer this question easily about their own
We’ve always known about our phone answering problems, but I rarely hear anyone
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Since May of 2018 we have had to hit “accept” on everything
Have you considered that the pursuit of a quick dollar has reinforced
Customers are the devil! .…said by no salesperson ever. Only 2% of
