Customer Text Responses from 2022

If you were ever wondering how people respond to automated offers to buy/trade their car, we can now say only 1% respond outside of the directions.

The biggest thing they do is misspell. After that, curiosity gets the better of these cats as they ask to “Unstop” their prior sent “STOP” to actually see the offer. It really drops off from there.

Our favorite takeaway from reviewing over 500,000 texts is the positivity! Sure, there are some negative Nancy’s out there, but they’re the minority.

Read our whitepaper on the advantages of texting over email and mail.

Related Posts

The Rise of the Payment Prisoner

In today’s automotive market, many loyal customers face negative equity, making it difficult to afford their next vehicle. VehicleLyfe addresses this by providing clear insights into their vehicle’s value and financial options. This approach helps dealerships assist customers and fosters long-term loyalty. Discover how VehicleLyfe transforms payment struggles into confident customers.

Read More

When negative equity crushes F&I

When negative equity derails F&I profits, VehicleLyfe uses real-time equity data and automated outreach to flag at-risk deals early, protect back-end gross, and keep payment-conscious customers in a position to say “yes” instead of walking away

Read More